Terms of Service

OutfitterHub provides tools for outfitters to manage bookings, invoices, payments (including Stripe Connect), e-signed waivers and contracts, client and guest portals (such as Trip Hub), public inquiry catalogs and forms, team access, operational modules (for example waterfowl day boards where enabled), client communications (email and optional SMS), marketing audiences and email sequences, optional AI-assisted features, and related operations. We may update, improve, or change features over time. Some features are optional or granted per workspace.

• You must be at least 18 years old and able to enter binding contracts.
• You are responsible for your account, its credentials, and all activity that occurs under it — including actions by team members you invite.
• Provide accurate information and keep it current.
• Notify us promptly of any unauthorized use of your account.
• You may grant OutfitterHub support time-limited, read-only access to your workspace from settings; you can revoke it at any time.

You retain ownership of the data you put into OutfitterHub (your client list, bookings, documents, photos, messages, etc.). You grant OutfitterHub a limited license to host, process, transmit, and back up your data solely to operate the service for you. We do not sell your data.

As an outfitter, you control the client and guest information you collect and enter into OutfitterHub, and you are responsible for it: for having a lawful basis to collect and use it, for providing your own privacy notice to your clients where required, and for obtaining any consents needed to contact them. This includes consent for marketing or promotional email and text messages under laws such as Canada's Anti-Spam Legislation (CASL) and the US Telephone Consumer Protection Act (TCPA), and for transactional SMS where required.

OutfitterHub processes this information on your behalf to provide the service. When you send segment campaigns, drip emails, or SMS from the platform, you instruct us to deliver those messages. Recipients may unsubscribe from promotional email or opt out of SMS (for example by replying STOP); we honour suppression and opt-out records for messages sent through OutfitterHub.

For the personal information of your clients and guests that you enter into OutfitterHub, you act as the data controller and OutfitterHub acts as your processor — we process that information only on your instructions to provide the service and as described in our Privacy Policy.

• We process client data only to provide and support the service and keep it confidential.
• We maintain reasonable technical and organizational safeguards, including encryption in transit and at rest and role-based access controls.
• We use vetted subprocessors (hosting, payments, email delivery, SMS delivery, bot protection, and AI features) as described in our Privacy Policy, under confidentiality obligations.
• Client data may be processed in the United States and other locations, as described in our Privacy Policy.
• We will provide reasonable assistance to help you respond to your clients' requests to access, correct, or delete their information.
• We will notify you without undue delay of any security breach affecting your client data.
• On termination, you may export your data for a reasonable period, after which we delete it in line with our retention practices.

A standalone Data Processing Addendum is available on request for customers who require one.

Optional AI features (such as the in-app help assistant, Content Studio caption suggestions, campaign recommendations, and document auto-tagging) may send relevant workspace content you choose to use with those features to a third-party AI provider to generate a response. AI output can be incomplete or incorrect. You remain responsible for reviewing AI suggestions before you rely on them, send them to clients, or attach them to legal documents. Do not use AI features for decisions that require professional legal, tax, or medical advice.

Don't use the service to:

• Violate any law or third-party right.
• Send spam, phishing, or unsolicited bulk communications — including email or SMS without required consent.
• Interfere with, reverse-engineer, or attempt to circumvent the security of the platform.
• Upload malware or harmful code.
• Misrepresent your identity or impersonate others.
• Use practice / sandbox payment mode to deceive clients about live charges.

Payments processed through OutfitterHub are handled by Stripe and are subject to Stripe's terms, including Stripe Connect terms where you connect an account to receive funds. OutfitterHub does not store full card numbers. Outfitters are responsible for setting their own pricing, taxes, refund policies, and resolving disputes with their clients. Where you use partner splits or payouts, you are responsible for the commercial arrangements with your partners and for amounts transferred under your instructions. Platform subscription fees, if any, will be disclosed at checkout and billed on the schedule shown.

Workspaces may offer a practice or test mode that uses Stripe's test environment so you can try the product without live charges. Practice-mode payments are not real money; switch to live mode only when you intend to take real payments.

Outfitters may choose to add a card-processing surcharge to online payments so they receive the full invoice amount. When a surcharge applies, it is shown as a separate line item on the invoice payment page before you click the payment button, and the total amount to be charged is clearly displayed. The same surcharge is also shown as a line item in the Stripe checkout. Surcharges are configured by the outfitter and are limited to the processing fee portion of the transaction. Outfitters are responsible for complying with any jurisdiction-specific rules about surcharge disclosure and limits.

OutfitterHub may be offered on paid subscription plans. The fees, billing cycle, and what each plan includes will be shown before you subscribe. During the current beta period, use of the platform is free; we will give advance notice before introducing paid plans.

• Subscriptions are billed in advance on a recurring basis and renew automatically until cancelled.
• You may cancel at any time; cancellation takes effect at the end of your current billing period, and you keep access until then.
• Except where required by law or expressly stated, fees are non-refundable, including for partial periods.
• We will give at least 30 days' notice of any price change, effective on your next renewal.
• Fees are exclusive of applicable taxes (such as GST), which will be added where required.
• If a payment fails, we may retry the charge and suspend access until the balance is resolved.

OutfitterHub captures electronic signatures on waivers and contracts along with IP address and timestamp. Electronic signatures are intended to be legally binding under applicable e-signature laws (e.g., Canada's PIPEDA Part 2, US ESIGN Act, UETA). Outfitters are responsible for the legal content of the documents they send and should consult a lawyer for jurisdiction-specific requirements.

The service uses third-party providers for hosting, payments (Stripe), email delivery, SMS delivery (Twilio), bot protection (such as Cloudflare Turnstile), and optional AI processing. Their availability and behavior are outside our control, and your use of those services may be subject to their own terms.

You may cancel your account at any time. We may suspend or terminate accounts that violate these terms, abuse the service, or create legal or security risk. On termination, you can export your data for a reasonable period; after that, we may delete it in line with our retention practices.

The service is provided "as is" and "as available." To the maximum extent permitted by law, OutfitterHub disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. OutfitterHub does not guarantee uninterrupted or error-free operation, and does not guarantee the accuracy of AI-generated content.

To the maximum extent permitted by law, OutfitterHub and its operators will not be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the service will not exceed the greater of (a) the amount you paid OutfitterHub in the 12 months before the claim, or (b) CAD $100.

You agree to indemnify and hold OutfitterHub harmless from claims arising out of your use of the service, your content, your communications to clients, or your violation of these terms or any law.

These terms are governed by the laws of the Province of Alberta, Canada, without regard to conflict-of-laws principles. Disputes will be resolved in the courts of Alberta, except where applicable consumer protection law gives you the right to bring claims elsewhere.

If any provision of these terms is found unenforceable, the remaining provisions remain in full force and effect.

These terms, together with the Privacy Policy and any terms presented at checkout, are the entire agreement between you and OutfitterHub regarding the service and supersede any prior agreements on that subject.

You may not assign or transfer these terms without our consent. We may assign these terms, including in connection with a merger, acquisition, or sale of assets.

We are not liable for any failure or delay caused by events beyond our reasonable control, including outages of third-party providers, network or hosting failures, natural events, or governmental actions.

We may update these terms. Material changes will be communicated by email or in-app notice. Continued use after changes take effect constitutes acceptance.

Questions: support@outfitterhub.ca.